Anticiper
et gérer les conflits
Modalités :Intra - Inter - Présentiel
Coût de la formation :Nous contacter
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La formation
Mise à jour: 21/07/2026
Objectifs
- Identifier les mécanismes et les causes d'un conflit
- Adapter sa communication afin de prévenir les situations conflictuelles
- Mettre en œuvre les techniques de communication non violente pour gérer les tensions
- Conduire un entretien de recadrage ou de médiation dans un contexte conflictuel
Durée de la formation
7h
Démarche Pédagogique
- Nombreuses mises en pratique pour appliquer les apports théoriques et méthodologiques
- Réflexions de groupe et individuelles
Moyens Pédagogiques
- Equipement de salle de formation
- Supports pédagogiques remis aux participants au format papier et/ou numérique
Évaluation
- Évaluation par le formateur de la progression pédagogique du participant, tout au long de la formation : QCM, mises en situation…
Programme
COMPRENDRE LES MECANISMES DE LA COMMUNICATION
- Identifier les composantes de la communication
- Analyser les mécanismes de perception et d'interprétation
- Repérer les freins à une communication efficace
- Comprendre les principes de l'analyse transactionnelle
PREVENIR LES SITUATIONS CONFLICTUELLES
- Découvrir les principes de la Communication Non Violente (CNV
- Identifier les caractéristiques des différentes générations
- Adapter sa communication à ses interlocuteurs
- Formuler un feedback constructif
- Utiliser une communication favorisant la coopération
GERER LES SITUATIONS CONFLICTUELLES
- Identifier les différents types de conflits
- Analyser les causes et les conséquences d'un conflit
- Reconnaître les réactions face aux tensions
- Utiliser les techniques de médiation et de négociation
- Conduire un entretien de recadrage constructif
METTRE EN PRATIQUE LES TECHNIQUES DE GESTION DES CONFLITS
- Analyser des situations professionnelles
- Expérimenter les outils présentés au travers de jeux de rôle
- Appliquer les méthodes de communication adaptées
- Élaborer des solutions favorisant la résolution des conflits
- Construire un plan d'action individuel
Public et Prérequis
Public Concerné
- Toute personne souhaitant prévenir et gérer les situations conflictuelles
Prérequis
Aucun
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